Be ready for Easter, says NHS 24

Posted on 11/04/2014 by

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STAFF at Scotland’s national telehealth and telecare services are reminding people to help themselves look after their health this Easter.

The dedicated staff at NHS 24’s contact centre in South Queensferry – like many other people within the health and emergency services throughout Scotland – will be working for the national telehealth service over Easter to ensure that out-of-hours care is available to those who need it when their doctors’ surgeries are closed.

The comprehensive health advice line – which includes nurse advisors, dental health, pharmacy and mental health advisors among its specialist staff –is preparing to receive thousands of calls from patients across Scotland this Easter.

Julie Hunter will be one of the nurses working at NHS 24’s South Queensferry contact centre over the Easter holiday weekend. The mother-of-two from Grangemouth combines her job at NHS 24 with bank shifts on a Cardiology ward at the Forth Valley Royal Hospital. She said: “As a nurse, I always make sure I have over-the-counter medicines at home to treat the children when they are unwell. In fact, I am always the one my neighbours call on because I am a nurse and because they know my medicine cabinet has been re-stocked for the Easter period.”

NHS 24 is working closely with all Scottish Health Boards as part of a national NHS Scotland campaign encouraging Scots, particularly parents and older people, to be prepared for Easter and advises how they can look after themselves if they catch a cough or cold.

Professor George Crooks, Medical Director at NHS 24, adds: “Easter is one of the busiest times of the year for the NHS in Scotland and we expect to be busy taking calls from patients in need at our centre in South Queensferry during the holiday break,” he said.

“For many of our callers over Easter, we will be offering self-care advice – so making sure you are prepared in advance should help many people enjoy the break.

“By taking just a few minutes to ensure that you have enough regular or repeat medication to see you through, it may prevent you and your family from becoming ill and ruining your holiday.

“We would also remind people that they have a huge range of health information available at their fingertips at http://www.nhsinform.co.uk

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